Delivery & Returns
94% of customers rated the free standard shipping as fast or very fast*
*76 customers surveyed, ranging from the US, Australia, Europe and the UK, rated the free shipping as fast or very fast. 28/09/16.
**International orders may be assessed for custom duties and taxes. Please note this is not included in the delivery cost. Times quoted above are working days and do not allow for delays caused beyond our control.
How long will my order take to arrive?
We always choose Air for all International orders and 24hr or 48hr service for domestic UK orders. We pick orders the same day from our London warehouse and send the same or next working day, but please allow up to 7 working days for UK deliveries, 12 days in Europe and 21 days for the US and Rest of the World.
Has my order been shipped yet?
Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email letting you know when your order has been dispatched.
Can I track my order?
At the checkout, you have the option to choose express shipping, which is a tracked service. If you select the free standard shipping option there is no customer tracking number, however all our orders are sent using a 2D barcode which allows us to monitor your order as it passes through the mail system at key points.
Do you deliver outside the UK?
Yes. Make sure to select the correct country field during checkout. For International shipping cost, see the above table. Please note, International orders may be assessed for custom duties and taxes and this is not included in the delivery cost.
What are duty & taxes?
Curbwear is shipped from the UK and if you live in the UK or another European Union country, you don't pay any duty and customs. If you live outside of Europe, your country inspects goods as they arrive. Sometimes they apply duties and taxes. It's a bit of a bummer and something we cannot predict, estimate or control.
What's the quickest way I can get my order?
You can select express shipping when you reach the checkout. This is a paid for, trackable service for most countries. Working day quotes below:
UK 1-2 days
EU 1-2 days
North America 2-4 days
Australasia 3-5 days
Same day delivery?
For orders placed in London, UK we can arrange for your order to be shipped on the same day. This service starts from £20. Please contact firstname.lastname@example.org before you order, for your same day quote.
I didn’t get an email confirmation?
Please check your junk mail as sometimes the confirmation can go here, rather then your inbox. To prevent this happening in the future, please add us to your contacts. If you are still unable to find your email confirmation, please contact us using the same email address that you used to place your order.
How will the transaction show on my bank statement?
Your purchase will display as curbwear on your credit or debit card statement. All transactions are SSL protected.
Do you accept PayPal?
Do you accept American Express?
Can I pay in dollars or euros?
Orders are processed in British Pounds (£) . You can use the currency convertor at the top of the page to give you an indication to your home currency.
In the unlikely event that you receive a product that is faulty, incorrect or unwanted, you can return it to us. Our returns policy is valid for 21 days from the date that the item is shipped to you.
If you receive a product that is faulty, incorrect or unwanted:
1. First, contact us by email to obtain a return authorisation. Make sure to tell us your full name, order number, the reason for the return and your contact details.
2. Once this information is received, we will contact you to let you know what the next step will be.
We are unable to accept returns for unwanted goods if they have been used. For hygiene reasons, we are unable to accept any returns on underwear that have been opened. Sale Items are non-refundable. Your statutory rights are not affected.
Amend or cancel your order
Should you wish to cancel your order prior to dispatch or make changes to it, simply contact us and we will be happy to help you with your query.
Need more help?
Please contact us